In this guide, I will show you how to send WooCommerce order status update notifications via WhatsApp.

To make WhatsApp send WooCommerce order status update notifications, you have to complete the following steps.

First, you need to create a message template in Botbiz. And the message template will be sent to the WooCommerce customers as a WooCommerce order status update notification.

Second, you have to create a new Webhook workflow and add the Webhook to the WooCommerce store. Then, you have to map data.

After you have completed these processes, Botbiz can send WhatsApp messages to Woocommerce customers just as the WooCommerce Order status changes.

Please view this video about creating templates.

In the message template, you have to use a variable called message.

Now you have to create a Webhook Workflow. To create a Webhook Workflow, you have to follow the instructions below:

Click on the Webhook Workflow menu in the left sidebar of the dashboard.
Now click on the create button to create a Webhook workflow
Provide a name in the Workflow name field.
In the WhasApp Account field, select the WhatsApp account from where you want to send the message.
In the message template field, select the message template you have created to send it as a WooCommerce order Notification.
Now click on the create workflow button.

Instantly, a webhook callback URL will appear. Now copy the Webhook URL. You have to use the Webhook callback URL in your WooCommerce plugin.

Now, go to your WordPress dashboard – admin dashboard
Then go to the WooCommerce plugin -> click on settings -> click on the Advance tab.
Then click on the Webhook option

Instantly, a page will appear with an add webhook button. By clicking on the add webhook button, you can add a webhook.

Now click on the add webhook button.
In the name field, provide a name
In the status field, select active as status
Select Order Updated in the Topic field.
In the Delivery URL field, paste the Webhook Callback URL that you have copied from the Botbiz.
Now Click on the Save Webhook button.

Now the Webhook will be updated successfully.

Now, click on the Capture Webhook Response button in the Botbiz.

The Webhook Response Mapping page will appear with raw data.

It is sample data. When a Webhook is added, the sample data will be provided automatically. Well, ignore this data.

Now go to the order page of the WooCommerce plugin -- You will see the list of the orders with status on the page.
Clik on a order.

Instantly, the Edit order page will appear. Now you have to change the status of the order.

In the status field, select the completed option.
Now click on the update button.

Now go to the Botbiz -> click on connection details button.

Now you will get the real data.

Now fill out the Webhook Response Mapping form.

In the PHONE NUMBER field, select billing->phone.
In the VARIABLE: ORDERID field, select the id option.
In the VAEIABLE: WOOCOMMERCEORDERSTATUS field, select the status: Completed option.
Now click on the Save Workflow button.

Now check the workflow report. No data is available in the workflow.

Now go to the WooCommerce Order page

Click on an order.
Then change the status of the order from processing to completed.
Then click on the update button.

Now go to Botbiz and check the Webhook workflow report. The status of the workflow is pending.

Now, wait for a moment. And check again. Yes, the status of the workflow is completed.

Now check your WhatsApp account. You will see that the order status update notification has arrived in the WhatsApp Account.

Thank you 🤩

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