<h3 class="PlaygroundEditorTheme__h3" dir="ltr">What does this error mean?</h3>Error 131026 occurs when a WhatsApp message cannot be delivered to the recipient. This usually happens due to an issue on the recipient’s side, not with your Botbiz account or WhatsApp API setup. <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Common reasons for Error 131026</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">The phone number is not registered on WhatsApp</li><li value="2" class="PlaygroundEditorTheme__listItem">The user has not accepted WhatsApp’s latest Terms &amp; Privacy Policy</li><li value="3" class="PlaygroundEditorTheme__listItem">The user is using an outdated WhatsApp version </li></ul>Minimum supported versions:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Android: 2.21.15.15+</li><li value="2" class="PlaygroundEditorTheme__listItem">iOS: 2.21.170.4+</li><li value="3" class="PlaygroundEditorTheme__listItem">KaiOS: 2.2130.10+</li><li value="4" class="PlaygroundEditorTheme__listItem">WhatsApp Web: 2.2132.6+</li><li value="5" class="PlaygroundEditorTheme__listItem">WhatsApp Business App: 2.21.15.15 / 2.21.170.4+ </li></ul><h3 class="PlaygroundEditorTheme__h3" dir="ltr">How to resolve or reduce this error</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Verify that the contact number is active on WhatsApp</li><li value="2" class="PlaygroundEditorTheme__listItem">Ask the user to send you a WhatsApp message to confirm connectivity</li><li value="3" class="PlaygroundEditorTheme__listItem">Request the user to accept updated Terms in WhatsApp settings</li><li value="4" class="PlaygroundEditorTheme__listItem">Ask the user to update WhatsApp to the latest version</li><li value="5" class="PlaygroundEditorTheme__listItem">Remove numbers that repeatedly fail from your broadcast list </li></ul><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Important notes</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Error 131026 does not mean your WhatsApp account is blocked</li><li value="2" class="PlaygroundEditorTheme__listItem">You are not charged for undelivered messages</li><li value="3" class="PlaygroundEditorTheme__listItem">Re-sending the same message without fixing the issue will fail again</li></ul>

### What does this error mean?

Error****131026****occurs when a WhatsApp message cannot be delivered to the recipient. This usually happens due to an issue on the****recipient’s side****, not with your Botbiz account or WhatsApp API setup.

### Common reasons for Error 131026

* The phone number is****not registered on WhatsApp****
* The user has****not accepted WhatsApp’s latest Terms & Privacy Policy****
* The user is using an****outdated WhatsApp version****

****Minimum supported versions:****

* Android: 2.21.15.15+
* iOS: 2.21.170.4+
* KaiOS: 2.2130.10+
* WhatsApp Web: 2.2132.6+
* WhatsApp Business App: 2.21.15.15 / 2.21.170.4+

### How to resolve or reduce this error

* Verify that the contact number is active on WhatsApp
* Ask the user to send you a WhatsApp message to confirm connectivity
* Request the user to accept updated Terms in WhatsApp settings
* Ask the user to update WhatsApp to the latest version
* Remove numbers that repeatedly fail from your broadcast list

### Important notes

* Error 131026 does****not****mean your WhatsApp account is blocked
* You are****not charged****for undelivered messages
* Re-sending the same message without fixing the issue will fail again

<h3 class="PlaygroundEditorTheme__h3" dir="ltr">What does this error mean?</h3>Error 131026 occurs when a WhatsApp message cannot be delivered to the recipient. This usually happens due to an issue on the recipient’s side, not with your Botbiz account or WhatsApp API setup.<hr><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Common reasons for Error 131026</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">The phone number is not registered on WhatsApp</li><li value="2" class="PlaygroundEditorTheme__listItem">The user has not accepted WhatsApp’s latest Terms &amp; Privacy Policy</li><li value="3" class="PlaygroundEditorTheme__listItem">The user is using an outdated WhatsApp version </li></ul>Minimum supported versions:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Android: 2.21.15.15+</li><li value="2" class="PlaygroundEditorTheme__listItem">iOS: 2.21.170.4+</li><li value="3" class="PlaygroundEditorTheme__listItem">KaiOS: 2.2130.10+</li><li value="4" class="PlaygroundEditorTheme__listItem">WhatsApp Web: 2.2132.6+</li><li value="5" class="PlaygroundEditorTheme__listItem">WhatsApp Business App: 2.21.15.15 / 2.21.170.4+</li></ul><hr><h3 class="PlaygroundEditorTheme__h3" dir="ltr">How to resolve or reduce this error</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Verify that the contact number is active on WhatsApp</li><li value="2" class="PlaygroundEditorTheme__listItem">Ask the user to send you a WhatsApp message to confirm connectivity</li><li value="3" class="PlaygroundEditorTheme__listItem">Request the user to accept updated Terms in WhatsApp settings</li><li value="4" class="PlaygroundEditorTheme__listItem">Ask the user to update WhatsApp to the latest version</li><li value="5" class="PlaygroundEditorTheme__listItem">Remove numbers that repeatedly fail from your broadcast list</li></ul><hr><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Important notes</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Error 131026 does not mean your WhatsApp account is blocked</li><li value="2" class="PlaygroundEditorTheme__listItem">You are not charged for undelivered messages</li><li value="3" class="PlaygroundEditorTheme__listItem">Re-sending the same message without fixing the issue will fail again</li></ul>

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