Connecting your existing WhatsApp Business App to Botbiz using embedded signup and the Cloud API for marketing is a game-changer for businesses looking to streamline their customer engagement efforts. Here’s a breakdown of how you can seamlessly integrate these services:

Understanding WhatsApp Business App vs. WhatsApp Business Platform

WhatsApp Business App: Designed for small businesses to handle customer communications via a mobile app.

WhatsApp Business Platform: Offers advanced automation and scalability through API-based integrations, previously requiring a separate number but now supports existing WhatsApp Business App numbers.

What Is WhatsApp Embedded Signup?

WhatsApp Embedded Signup simplifies the process of connecting your WhatsApp Business App to the WhatsApp Business Platform's Cloud API. This means you can manage everything from customer chats to advanced marketing tasks without the need for additional phone numbers.

Prerequisites

Before you start, ensure:

You have an existing WhatsApp Business App or a new number ready for Business Platform use.
You have admin access to your WhatsApp Business Account.
Your phone number is eligible for onboarding.

Step-by-Step Guide to Connecting WhatsApp Business App to Botbiz

Step 1: Navigate to WhatsApp Integration in Botbiz

Log in to your Botbiz dashboard.
Go to WhatsApp > Connect Account.
Click on "Connect WhatsApp".

Step 2: Launch the WhatsApp Embedded Signup Flow

Click on the "Continue with Facebook" button.
Log in to your Facebook Business Manager account.
Select the existing WhatsApp Business Account you want to connect.
Choose the phone number associated with your business.
Accept the necessary permissions and terms of service.

Step 3: Enable WhatsApp Cloud API for Marketing

Once connected, Botbiz will integrate with the WhatsApp Cloud API.
You can now:

Common Issues & Troubleshooting

1. Phone Number Not Eligible for Onboarding

Reason: The number is already in use with another WhatsApp API or personal WhatsApp account. Solution: Remove the number from the previous account and wait at least 10 minutes before retrying.

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